A recent HSMAI survey of hotel guests found that 50% of leisure travelers and 32% of business travelers consider the availability of a business center more valuable than in-room high-speed data ports or Wi-Fi. The availability of a business center or in-lobby Internet access is critical, but many hotels incorrectly assume it’s as easy as putting a computer in the lobby for guest use. Consider the following:

• What is you approach to content filtering and usage restrictions?
• Who is legally liable if a guest engages in illegal activity online?
• Who is responsible for technical support and equipment replacement?
• Who is responsible for assisting guests with technical problems?

Our successful deployments have met the needs of both management and guests at hotels across the United States.