Customer service businesses can’t afford to wait until a customer tells them about a problem with the quality of their food, the room or the service. Neither can a location providing Internet café services.

To be successful your Internet café service must include:

• Real-time, automated alert notification in the event of a problem
• Proactive dispatch of field technicians to address service issues
• 24/7/365 toll free telephone-based support to assist customers
• Detailed historical uptime reporting and service level guarantees

That's why it's important to choose an Internet café services provider with the right resources and a proven track record of reliable service delivery.